Don’t we all love Madonna????
In a way, I REALLY DO…
To be continued….
Don’t we all love Madonna????
In a way, I REALLY DO…
To be continued….
Imagine a World with no customer services?
Or maybe something in between…. AIs serving our roast beefs at the Pub?
Yes we are all watching a decline in customer services’ personality and quality, as it was a skilled role taken for granted and too often unrecognised.
You could find the rudest, stinkiest pest throwing your coffee on your shirt in the exact same perimeter where the sweetest, most loving, funny girl was greeting another customer by his name.
As there still are some big companies who do value their stock, here’s couple of tips I have picked up during my career.
“How can I help you?” just ask
“How can I make your day?”
Its fresher, more engaging and has a proven impact on sales and customer loyalty.
“How can I help ” is patronising, implying our dear customers need some kind of help- while it is the Firm that needs their flow!
During the engagement, seek out to hear the customers’ stories, be genuinely interested and remember the face and story and product sold to this customer for the next time he stops by.
The customer must leave the premises/ phone/ email conversation with his spirits uplifted for the rest of the day. This is our job.
Finally, when then customer leaves, just say
“Thanks for visiting us!”
Because I am pretty sure we flesh and bone humans can outskill the AIs…
Have a great day and hope you get visited by the funniest customers!
More jokes here.
It was only two weeks ago.
Shrek- the alias for this gangsta- was cursing his demons as his new BMW had been kept at the mechanic’s for another three days. Heat wave in London. Bus packed with stupid people wearing jackets in the city oasis. He wished he was the driver, sat comfortably at the wheel puffing the air conditioning. This lucky kid was going to drive all day, with no-one to disturb his blimin’ peace, and Shrek needed to get to Brixton Prison to visit that slave who messed up. Not to pay him his respects, but just to make sure he was going to keep his mouth shut.
On top of all, there was traffic, and a chubby fellow eating smelly curry.
How long until Brixton?!
The ganster was watching the traffic lights and trying to hypnotise them with rap rhymes in his head for them to turn green. “The Traffic light is giving way – I’m the Shrek and you all wait”.
Suddently the engines stopped and a young sophisticated woman broke the awkward silence.
“If you keep on staring at my toddler he won’t be able to direct the bottle to his mouth properly”.
The lady was bullying Nisha, a 24-year-old fallen star who was on a wheelchair after being given the wrong medicine in Bali, when on her Gap year. She had lost two limbs and was only surrounded by the very wrong people.
The fallen star, a mysterious dark self-controlled beauty about to explode like a mine, had abandoned her fate to Chaos’ will and only hoped her Aunt, a neurotic spinster who wanted to get credit for looking after her, would woman up and stop abusing her in public.
At this stranger’s provocation, Nisha casually said “If the bottle were filled with organic, non gluten, fair trade disgusting worms, the bloody baby would get a grip'”.
The grey Aunt stepped in “Sorry madame, but let me tell you my niece has lost it since she lost her legs, but she’s harmless, don’t worry.”
Shrek had witnessed the whole scene and his blood was pumping. Something ticked in his head. He efficiently pushed aside the old man standing on his way to the wheelchair and pram area, and took a deep breathe. Everybody was watching him.
“YOU!” he snapped. Nisha looked at him. A second and a half of eye-contact made Shrek’s unlawful life flash like a dart. She didn’t smile. Because her eyes were smiling. This was going to be the most important red carpet rolled ahead of her in her whole life.
“You two missis don’t speak to my friend no-more, and you posh lollipop fold your pram and remember to take the baby out first if you don’t want to breastfeed him with crack next time.”
People on the bus clapped around. The bus driver was watching on the CCTV and was too distracted to carry on at the green light. Cars were impatiently beeping.
Nisha still didn’t smile. Her eyes had the power. She had the power. Shrek was sure a hot biscuit, and she wished she could take off his T-Shirt and see what was underneath.
“My name is Shrek, but you can call me Donnie, like no-one has called me since six years. Tell me now, where are you going? I’ll take you my Princess! We got all the time in the world! It’s a new beginning.
“Not so fast, Shrek” said Nisha. People on Bus 2 were laughing now, and he noticed a couple were recording the scene with their smartphones. “I wanna go to the Aquarium and feed this woman to the Sharks”. She pointed at her Aunt.
Shrek took a stash of cash from his pocket and handed it to the grey lady, who almost dripped saliva at the sight of it. “This is your late pay for looking after my Princess all this time. Now you go find me on Instagram, ShrekBiteTheAir and tell all her folks she’s not putting up with your crap anymore. And they better come visit everyday. Driver! To the Aquarium please!”
And as passengers cheered and some had tears in their eyes, the driver managed a C-turn, almost a U-turn to The Aquarium.
* * *
The night of the events was a guilty narration of Shrek and Nisha’s life, dotted with jokes among tears here and there. When Shrek told her he had been bullied and abused by his boxing trainer during the whole of his teens, and she refused to give him the pity look- the weight that flew off his shoulders came back to him like a dragon with wings, filling him with love, forgiveness, motivation, and a “I wanna to this thing and this thing and nobody ain’t stopping me now.”
“Do you wanna delete Alfred, Smurk, Hancuffer and Bigtits numbers before we get another Johnny Walker?”
“Yes my Princess, I’ll delete them even from my Soul but we ain’t getting any more Johnny Walkers. We got to get up early tomorrow cos it’s our new life. Early Bird Catch the Fish!”
“That’s right Donnie! Do I get a good night kiss?”
More humour here.
Thanks for sharing!
His flight to Tokyo had been cancelled until further notice. Not a fan of waiting at the Airport bees nest, Antoine had left his luggage at Heathrow, and then felt free and weightless exploring the darker side of London: Soho.
Not used to the rude crowds and always getting in the way of busy smugglers- “je m’excuse, je m’excuse“, his smartphone was ringing inside his pocket, but he was too absorbed as an outsider to hear it or feel it vibrate. The co-founder of his Fur Fashion company needed his e-signature desperately that morning.
Comics shops, sex shops and betting shops seemed to wink at his presence.
Until he spotted a trace of blood on a short-cut alleyway. A rush of excitement got his heart pumping and taste buds alive and greedy.
Wasn’t he the enfant exemplaire, the perfect husband, father, citizen, cart racer? Not today.
He looked around him, and looked down to the relish stain again. He hadn’t seen any cops patrolling. The stain drew a line, jotted with little burgundy spots like French wine, and he just followed it.
Through a window above, the four Romanians quickly took their leather jackets off.
A door. A broken door.
-“Hi! I know you from somewhere. You want girls?”, asked a strong bold man with golden chains, smiling as he knew all Antoine’s sorrows, longing and achievements to the gut.[sociallocker][/sociallocker]
-“Ah, me, no, I’m just a businessman from Toulouse”.
-“Come have a Whiskey then!”
Antoine saw that the trace of blood disappeared at the door step, and not knowing why, what or when, he followed the bold bouncer up the narrow stairs. He would never have done this on a normal day, but the Bouncer had caught him off guard.
-“This is Alex, Dumitru, Constantin and I’m Victor. You?”
-“Err.. Antoine Salesse.”
-“Noroc!” All four cheered, almost forcing him to sit down and giving him a drink.
-“The cat is Maya, but be careful- she’s dangerous! Ha, Ha, Ha!”
On the walls there were pictures of the Beatles on Tour which made him feel safer. The coffee table was unusually low, but the sofas squeezed his behind oh so comfily. He had been walking alone for two hours already and so he appreciated the company.
Maya the cat sat on Antoine’s lap as the men were conspiring with looks and secret signs.
-“You been to London Dungeon?” said Dumitru. “Makes the kids strong for this bad life!”
-“A long time ago. Does it still exist?” And they all laughed. Alex played “Help” by The Beatles on a very old cassette player.
-“We best customers of London Dungeon. Do you have enemies?”
-” Enemies? Why do you ask this? Every successful man has enemies. It’s Life’s Law.” Antoine helped himself to another drink, reminded of the thought of Animal Campaigners who had made him relocate his business elsewhere, almost making him bankrupt and mad.
-“You wearing fox scarf? Nice one!” Victor touched his glasses which meant the other three could proceed to opening business.
-“You want to buy some? We produce three thousand a year!” Antoine suddenly felt very proud, goal driven and very at home in this little derelict flat. The cat was staring as he stroked her.
Dumitru got to the point.
-“We are your friends, Antoine! You tell us what’s the problem, we make one call, fix stinky problem- and then you go party with very young girls! We have our own little private London Dungeon here.” They all looked very serious. “Nobody takes the piss from us. It’s Life’s Law“.
If Antoine would have followed a different path in life, he wouldn’t be mesmerised by their offer. He could only think of Belinda Millson, the top Animal Rights Campaigner from Amsterdam who shamed him on Social Media, took him to Court and almost ruined his health.
Were all those useless foxes really worth the hassle of stressing Antoine Salesse, the French Aristocrate who had won the Paris Cart competition at age ten only, And paid his mother’s Bingo debts to save the family House with the prize?
“Help” by The Beatles played once again.
-“One more whiskey please my friends.”
Victor poured more whiskey into his glass, and then brought a yellow piece of paper.
-“I have only one bitch enemy”. Antoine bit his lips.
-“The good news is if she’s on Facebook, then we take her to London Dungeon. Ha, Ha, Ha!” All four strangers laughed.
Antoine’s mouth watered, but something at the back of his mind was taking him sixteen years back in time -and telling him off badly. Those poor animals. But the whiskey was getting into his system quickly, and Temptation of Revenge was growing as strong as an airplane taking off.
-“Sign here, give us a check and go.” Alex was fatherly.
Antoine signed thinking today was one of those once-in-a-life awesome days people talk about on their deathbeds.
As he pulled his check book out, there was a misunderstanding over the currency. Now these men turned into Foxes. The Foxes his firm had been slaughtering for almost two decades.
But Antoine was now bonded. The paper had disappeared into Constantin’s jacket who had quickly left the flat.
After a struggle, and showing a prowess of matter-of-life-or-death strength he never knew he had, Antoine was running the streets of Soho, pushing passers aside and making cars pull the breaks very loudly. He sheltered himself at a Museum and camouflaged into the queue. What a fool, they hadn’t even been chasing him.
What a fool. What a fool.
-“It’s eleven pounds fifty pence for a single adult” said the blonde, baby-faced cashier.
As Antoine reached his pocket, the National Gallery metamorphosed into the London Dungeon. Because he had left his Wallet, Cheque Book and Boarding Pass at the flat.
-“Are you injured, Sir?” asked the Museum’s Security Guy. “You are leaving blood footprints all over the floor!”
More humor here.
Madhura had been walking for twenty minutes under the rain through the streets of Uxbridge. It was half six AM and the whole world had embraced her new freedom -which could be described as her favourite belongings in a small suitcase, purse and smartphone… and her fully loaded travel card.
No. She was not going to be forced into marriage with Fadil, her father’s favourite driver from the family’s mini-cab business. A decent member of the community.
She had spoken to Betty about her plans to leave the house. “You’ll get in trouble, you’ll end up murdered, you’ll be begging to be let back in and then they’ll treat you like crap” Betty kept warning. But Madhura wasn’t going to take any advice from a spoilt, white girl.[sociallocker][/sociallocker]
The first thing she had to get rid of now was the scar on her hand from when she refused to come down to the living room to meet stinky Fadil, getting marked by the struggle with her father.
She had a little Tattoo book that she had started a year ago and managed to keep hidden inside the mattress. That scar had to be covered- she didn’t want to remember that year. She didn’t want to remember the terror of being “handed” to Fadil.
Now she started to laugh under the rain, even though she was getting soaked- Fadil, my husband? Ha, Ha, Ha! And I was going to get free taxi rides to the Market everyday!
She started to notice people passing by, and for the first time she realised that pedestrians actually have stories inside, stories of captivity and regained freedom- she just wanted to hear each and every one of these!
Madhura didn’t quite know where she was going, maybe to a Restaurant where she could use her cooking skills to start an adult life. She was going to contact Sheila and Betty in a couple of days, once she found a place where to stay.
After getting off a bus ride and wondering through Finchley street, and having been scorned by about four restaurant staff as she asked for a ” cook position”, she noticed a Tattoo and Piercing studio. There were Tattoo designs on the window in every colour possible, skulls, angels and elves. But she had her own Tattoo in mind and on paper.
“Aren’t you popping in young lady? It’s not raining inside!” The Tattooist was ever so cheerful she felt she wanted to let go and let him take charge.
“Sure” she said, shyly.
“Another teenage self harmer! I can fix that!”
“I’m not a self-harmer. And I have my own design to choose from. I want Cobalt Blue”
As she pulled out her precious Tattoo Book, and fearing he might stain it with inky hands, Brad’s eyes became very serious. He went slowly through every design without mumbling a word, until the last page, then he went through it all again.
“What’s your name?”
“My name’s Madhura. I’m looking for a job as a cook.”
“Did you do all these?”
“Well, Madhura, you ain’t gonna chop one more carrot in your whole little life again! This kind of designs are exactly what I have been looking for for the last two years. I’ll pay you three pounds per design and the Copyright is mine. I will teach you the craft. Soon you’ll be tagging punks from all over the world. As for the scar on your hand, darling you’ll make enough money here to get it sorted with surgery. Go leave your bag upstairs, I’ve got a customer coming in at seven. And put some lipstick on please!”
More Humor here.
Lipstick? Sticky, Filthy… Lipstick….?
What was this all… a home? a pre-wedding shelter?…
She got the chills as she walked up the Oak stairs, confused- and missing home in a newly strange way…. when she heard a sweet, sweet, shout… echoing around…
“Me luv, choose from these four sticks… the bosses birthday present, I don’t pretty like lippey myself… either, but we’ve got to keep professional….
Arghhh!!! Those birthday cakes we had still not gone down the gym…. come on girl! Take them all …
STOP! Don’t trip on the last step…. it’s wobbly….”
Baffled, Madhura was at the time enchanted with her new colleague- and blinded by the shiney gifts…. and she was thinking…. when will it be my next birthday?
But she had forgotten her birth date….
Betty was now on her mind and she needed to change her robes quickly and check her phone…. her beeping, beep beep beep, beep beep phone….
“WHAT WAS YOUR NAME AGAIN, ME LUV? ??? MAHENDRA??? THE BOSS ASKED ME TO RUSH FOR KEY COPIES FOR YOUR ROOM WHILE…HEY!!!! YOU GIRL ARE GOING TO GET ME BACK TO MY SIZE 14 AGAIN…”
Madhura… whispered the teen….
But the blonde sweetheart was already fitting her uncomfortable jeans back up, trying to catch her breathe…. and out in the rain she was, with no umbrella!!!
* * *
Monday, they call it
But mine will not be boring
The perfect excuse to make a new start
Speak out from my Guts, start the fire spark
Flat’s a mess, hair’s frizzy and can’t find my keys
I love the War zone where I shall plant my tree.
Weekend chaos mimics the Big Bang
Energy flowing -it’s body-soul mis match
Because this week my World will change
I blow a kiss to the mirror
Don’t I love this place!
I’ll fix it as it breaks
Because there is such thing as Fate
And it’s smiling at my Face!