Imagine a World with no customer services?
Or maybe something in between…. AIs serving our roast beefs at the Pub?
Yes we are all watching a decline in customer services’ personality and quality, as it was a skilled role taken for granted and too often unrecognised.
You could find the rudest, stinkiest pest throwing your coffee on your shirt in the exact same perimeter where the sweetest, most loving, funny girl was greeting another customer by his name.
As there still are some big companies who do value their stock, here’s couple of tips I have picked up during my career.
“How can I help you?” just ask
“How can I make your day?”
Its fresher, more engaging and has a proven impact on sales and customer loyalty.
“How can I help ” is patronising, implying our dear customers need some kind of help- while it is the Firm that needs their flow!
During the engagement, seek out to hear the customers’ stories, be genuinely interested and remember the face and story and product sold to this customer for the next time he stops by.
The customer must leave the premises/ phone/ email conversation with his spirits uplifted for the rest of the day. This is our job.
Finally, when then customer leaves, just say
“Thanks for visiting us!”
Because I am pretty sure we flesh and bone humans can outskill the AIs…
Have a great day and hope you get visited by the funniest customers!
More jokes here.